17 Oct Here you will find my classmates discussion response. Respondto others You will individuallycommentreplyto your fellow
1) What are the pitfalls to communication? Some of thepitfalls to communication are as follows:
Perception- The process ofreceiving and interpreting information.
Filtering- The process of withholding,ignoring, or distorting information.
People may not hear every word ofwhat you say, and this can lead to miscommunication. Sometimes managers, sonot to demotivate or start an argument, soften, or distort the fact that anemployee needs to correct a problem behavior. A manager may sugarcoat thefeedback by saying, that wasnt bad or youll get the hang of it after awhile. Honestly, interpret signals and adjust their own communication stylesand perceptions to the people with whom they interact.
2) How can employees improve their communication skills?
Improving Sender and Receiver Skills are way to improvcommunication skills.
Sender Skills:
Presentation and Persuasion Skill-Persuasion is notwhat many think: merely selling an idea or convincing others to see things yourway.
Writing Skills- Effective Writing is more thancorrect spelling, punctuation, and grammar. Good writing above all requiresclear, logical thinking.
Language- Word choice can enhance or interfere withcommunication effectiveness. For example, jargon is a form of shorthand and canmake communication more effective when both the sender and the receiver knowthe buzzwords.
Nonverbal Skills- People send and interpret signalsother than those that are spoken or written. Nonverbal messages can support orundermine the stated message, and convey information about emotions, power, relationships,and more.
Receiver Skills:
Listening- Although people often assume that goodlistening is easy and natural, in fact it is difficult and not nearly as commonas needed.
Reading- Illiteracy is a significant problem in theUnited States as well as in other countries. Even if illiteracy is not aproblem in your organization, reading mistakes are common and costly.
Observing- The best communications are also good atobserving and interpreting nonverbal communications
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